We undertake in-depth benchmarking analysis of the sales strength of other relevant businesses and evaluate, where necessary, the sales strength of our client’s business.

We devise sales force information systems to improve commercial effectiveness and efficiency. We also design control mechanisms for sales management, to allow accurate monitoring of sales progress.

We assist management in the launch of a new sales force and provide support for the outsourcing of core and non-core processes through sales force outsourcing programmes.

We plan and implement incentive systems (objectives, compensation and performance evaluation) and shape the relationship between client satisfaction and sales force satisfaction.

We segment the portfolio, identify target clients at geo-marketing level, organise bespoke sales meetings and monitor their productivity and effectiveness.

We analyse client portfolios, identify key customers, define loyalty marketing policies and optimise client accounts in terms of lifetime value.

NPV implements customized loyalty strategies:
- market analysis and industry benchmark, customer lifetime value segmentation in order to identify appropriate offering and operations
- relational programs planning in terms of value proposition towards various targets
- investment and benefit evaluation to stimulate, forecast and manage specific relational strategies
- business plan comprehensive of time and effort requirements evaluating the activity management (insourcing vs outsourcing)